Is the email working?

Had a client call and say her internet wasn’t working. I walked her through resetting the modem, then the router, then the computer. She gruffly said she knew how to do that and that she already had done all of that. However, once it booted the internet was working. She called back a few minutes later to say the internet wasn’t working again. I checked my monitoring software and saw that her computer was, in fact, up on the internet. I asked her if she was getting email. She immediately said “NO!”. So I asked again, “NO!” I replied, “OK, can you tell me what the error is?” I hear a click and then, “Oh, well mail is coming in now.”